At Nassau Rehabilitation and Nursing Center, exceeding customer expectations is our goal every day, in everything we do. We believe in preserving the dignity and encouraging the independence of our residents while providing service in a warm, caring and friendly way.
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“…I believe that people should be commended when they go above and beyond their call of duty, which is what many of your employees do. I feel so extra blessed for being here, I am so glad I chose Nassau Rehabilitation and Nursing Center for my rehabilitation…”
“…I want to thank each and every one of you for the excellent care that you gave my uncle, Daniel D. I realize that he could be very difficult at times and that all of you were subjected at one time or another to his ornery ways. I am so sorry for that…I appreciate all the tender care that you gave him, and I know in his heart he did too…By the time he was admitted to your facility he was past the point that I could care for him at home. I didn’t want him in a nursing home…until I came and visited and saw how immaculate the facility was and how well the residents were cared for. You made the necessity of him being there bearable. That you for all the little things you did that I am not aware of. Thank you for treating him with dignity and respect…”
Having just had my first experience with a nursing home (yours), I must say I am so pleased and impressed. From my first meeting with (the admissions director), on her day off, to my mom’s last day with you, it was the most positive experience I could have asked for. Everyone I dealt with was highly professional and still warm and caring. I never heard the word “no”. I live in Florida and my concerns for my mom’s care were ever greater because of the distance. However your staff said “call or come any time as often as you like".
…A few days before my total knee replacement, I was looking for a place to follow up my physical therapy. A good lead led me to your facility…Upon entering the door, we were much impressed…it was like a five star pavilion…The friendliness and cleanliness made quite an impression on us. We immediately signed up in the admissions office…My congratulations to all of you! I will be singing the praises of NRNC to all who will listen to me.
“I am writing to express my most sincere appreciation for the professional and compassionate care my uncle received while residing in your facility. As with most families faced with having to make decisions regarding long term care of a relative, I was completely unaware of what to do. (The admissions staff)… guided me through the tortuous process with skill and compassion…The role of the elderly is often minimized. However there is no question in my mind that your staff provided my uncle with love and hope enabling him to find peace through the end of his days. I am forever grateful to all of them…”
“…You are always there for Jerry. You share his triumphs a well as his troubles, his sorrows and his joys. You are there with a smile when he needs cheering, and a shoulder when he needs comfort. You are always there to extend a caring hand when he needs help of any kind. You give yourselves unselfishly, each and every day…”
I have been very satisfied with the overall care I have received. The PT and OT are excellent and the therapists are very caring and experienced. This is my sixth round of PT and OT and I value this the most…